Terms & Conditions

Please take the time to read these terms and conditions carefully.  If you shop on zarh.com.au, you will be deemed to have read, understood and accepted these terms and conditions.  These terms and conditions may only be waived or varied in writing signed by ZARH.  If you have any questions or concerns about these terms and conditions, or any purchase you make through zarh.com.au, please don’t hesitate to contact us on info@zarh.com.au

Online Sales

Whilst ZARH will take all reasonable steps to ensure information provided on zarh.com.au is accurate and up to date, you acknowledge that, from time to time, errors or omissions may occur.

Following submission of orders through zarh.com.au, no agreement will take place until such time as ZARH processes and accepts the order and sends a confirmation email and/or SMS.  By placing an order online, you consent to receiving communications (including emails and SMS) from ZARH to complete the ordering process (e.g. to confirm your order and to provide fulfillment and delivery updates).  In addition, when you create an account with ZARH, you acknowledge that your email address and mobile number will be added to the ZARH mailing list.

In the event that an error affecting an order has occurred (such as a pricing or stock error), ZARH may choose not to fill the order and you will be advised accordingly.  If an order cannot or will not be filled, ZARH will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after the order is submitted.  In certain circumstance, ZARH may need to cancel an order after it has been processed, in which case a full refund will be provided.  This includes (but is not limited to) circumstances where ZARH suspects a transaction has been made without the proper authority of the credit card holder.

Your Account

You must provide accurate and complete information about yourself when requested by a relevant form on zarh.com.au You are responsible for maintaining the confidentiality and security of your account, log-in details and computer at all times.  All activity made under your account shall be your sole responsibility. 

You agree to indemnify ZARH from any loss or damage to ZARH arising from your use of zarh.com.au, any breach by you of these terms and conditions of use, or a claim that your use of zarh.com.au infringes any intellectual property rights of any third party or is defamatory.

Payment ZARH accepts the following forms of payment:  Credit card (Amex, Visa and MasterCard) via Stripe, PayPal and Afterpay.

These payment facilities are provided by third parties and are made available to you on zarh.com.au for convenience only.  By using these facilities, you acknowledge that you have read and agreed to the terms of the third party payment gateway facility.  ZARH shall have no responsibility for any issues, loss or damage arising out of those facilities. If you have an issue with a third party provider on zarh.com.au please contact that third party directly.

You agree to pay ZARH the purchase price listed on the website (subject to any accidental errors and omissions) for the products.  ZARH may vary its prices from time to time.  Notice of any price changes will be posted on zarh.com.au.

Payment in fully cleared funds is required before products will be shipped.  If a request for payment is returned or denied by your financial institution or is unpaid by you for any other reason, then you may be liable for any associated costs incurred by ZARH (including bank fees and charges). 

Delivery of Products

ZARH delivers products within Australia only using delivery service providers. 

Please note that, due to postal restrictions, all orders which include products classed as ‘dangerous goods’, including aerosol products (such as dry shampoo products, hairsprays, mousses, etc.) must be shipped via road transportation due to the inherent nature of the aerosol products themselves and may take alittle longer to reach the destination.

Orders placed after 12pm will be processed the following business day.  Orders placed on Friday or over the weekend will be processed on the Monday.

The delivery timelines set in shipping and delivery are provided for guidance purposes only and ZARH will not be liable for any delay in dispatch or delivery of an order.

ZARH'S delivery service providers may change their fees from time to time and accordingly you agree that ZARH may vary the postage fees applicable to orders at any time on notice, and that such notice is given by posting the updated postage fees on zarh.com.au.

You agree that any person at the delivery address who receives the products is authorised by you to receive your order.  If no-one is available to collect your order at the time of delivery, the delivery service provider may leave written instructions on how you can collect your order from the nearest Post Office or depot.

It is your responsibility to ensure that your delivery address details are correct.  ZARH will not be responsible for any incorrect or failed deliveries in circumstances where you have failed to supply current, accurate delivery address details.  If your order is undelivered due to your error and returned to us, ZARH reserves the right to require you to pay further postage fees or to cancel your order and issue a refund in accordance with these terms and conditions.

Title & Risk

Title and ownership of all products ordered from zarh.com.au shall be retained by ZARH until such time as payment in full is received (including for delivery or other charges).  Risk in each order passes to you on delivery to your nominated delivery address. You must sign for your delivery, unless you have given authority to leave it unattended.  If you have given authority to leave your order unattended at the delivery address, the order will be taken to have been delivered on the leaving of the order at the nominated delivery address. If you allow a third party at the delivery address to sign for your delivery, the order will be taken to have been delivered on the leaving of the order with that third party.

If ZARH accepts a return of any goods, risk in those goods will revert to ZARH on its confirmation of receipt of the returned goods.  

Lost or Damaged Orders

If you are concerned that your order has been lost or misdelivered, please contact ZARH at info@zarh.com.au as soon as possible so that an investigation can take place.  You understand that, while ZARH may investigate a missing order, ZARH makes no representations as to responsibility or liability for any lost or misdelivered orders.  In the event of items lost or damaged in transit, you acknowledge that ZARH'S liability is limited to the amount of any compensation that ZARH is able to recover from its delivery service provider, less ZARH'S reasonable costs of investigating and applying for any compensation, unless otherwise required by law.

ZARH agrees to use all reasonable efforts to package orders carefully to avoid any damage incurred during delivery.  If, however, your order is badly damaged in transit please contact us at info@zarh.com.au for an application for replacement.  ZARH will replace damaged or faulty products unless there are reasonable grounds to believe that you have caused or contributed to the lost, damaged or faulty products.  A damaged or faulty product will be replaced with an identical product upon receiving the return of the original damaged product from you.  You and ZARH shall equally bear all postage costs associated with any such replacement.  If your order included a product that was part of a limited edition or included a product that is no longer stocked by ZARH, you acknowledge that ZARH may not be able to provide a replacement with an identical product.

Australian Consumer Law

If the goods or services supplied by ZARH are other than of a kind ordinarily acquired for personal, domestic or household use or consumption and if ZARH is liable for a failure to comply with a guarantee contained in Division 1 of Part 3-2 (Consumer Transactions)  of the Australian Consumer Law (ACL), other than a guarantee under sections 51, 52 or 53 of the ACL, then ZARH'S liability for such failure will, to the extent permitted by law, be limited to one of the following at ZARH'S election:

(a)        in the case of goods: the replacement of the goods or the supply of equivalent goods; the repair of the goods; the payment of the cost of replacing the goods or of acquiring equivalent goods; or the payment of having the goods repaired.

(b)        in the case of services: the supplying of the services again; or the payment of the cost of having the services supplied again.

ZARH will require you to provide proof of your purchase of the relevant goods when assessing whether to repair, replace or provide a refund in accordance with the Australian Consumer Law.

Nothing in these terms and conditions is intended to operate to exclude any right, guarantee or warranty that you are entitled to by law.  All other guarantees, conditions, warranties and liabilities (including for negligence) are excluded to the maximum extent permitted by law.

ZARH will not be liable for any consequential loss or damage or other direct or indirect loss or damage, except where we are unable to limit or exclude any such loss or damage under the ACL.

If for any reason the ACL doesn’t apply to an order you place with ZARH, then we expressly exclude all liability to you and will only issue a refund of an order placed if it cannot be filled ZARH considers it reasonable to do so, or otherwise as may be agreed in writing.

Product Information

Product detail set out at zarh.com.au may, from time to time, include advice, recommendations, information or assistance in relation to products ZARH stocks, and their use or application.  ZARH provides such information in good faith but does not provide any warranty of accuracy, appropriateness or reliability.  Information and advice given by ZARH is general in nature and is not intended to diagnose, treat, cure or prevent any condition or disease or constitute or be a substitute for professional or medical advice.  You should seek appropriate professional or medical advice if necessary.  All products should be used strictly in accordance with their instructions, precautions and guidelines.  You should always check the ingredients for products to avoid potential allergic reactions.  If sensitivity or an allergic reaction occurs, stop using the product and consult a medical professional for attention.  ZARH will have no liability or responsibility (including liability for negligence) for any loss suffered because of your or any other person’s reliance on any information or advice provided at zarh.com.au, unless otherwise required by law.

Force Majeure

At times, circumstances beyond the reasonable control of ZARH (including, but not limited to, strikes, floods, fires and extreme weather events, computer malfunctions, failure of service providers to perform services or injury or illness of key personnel) may affect ZARH'S ability to carry out its obligations to you.  Should this occur, you release ZARH from any obligation to dispatch your order while those circumstances continue.  Whilst the force majeure circumstances continue, ZARH may choose to cancel your order, or otherwise to complete you order once the force majeure event has come to an end.  If a major delay is anticipated, ZARH will contact you to discuss alternative arrangements.

Online Security Policy

When you place orders with ZARH, your financial details will be passed through a secure server using the latest 128- bit SSL (secure sockets layer) encryption technology.  If you have any questions regarding our security policy, please contact our customer support centre by email to info@zarh.com.au.

Privacy Policy

ZARH is dedicated to keeping your details private. Use of zarh.com.au is subject to ZARH'S Privacy Policy which can be viewed in Privacy Policy link.

General Terms & Conditions

All prices quoted on zarh.com.au are in Australian Dollars (AUD) and include GST.  ZARH reserves the right to revise these terms and conditions, the ZARH Privacy Policy and any other website terms and conditions simply by publishing amended terms and conditions (or relevant materials) online. ZARH is under no obligation to provide you with notice of updated materials. 

These terms shall be governed by and construed in accordance with the laws of Victoria, Australia. Any dispute under these terms shall be subject to the exclusive jurisdiction of the courts of Victoria, and you hereby submit to the jurisdiction of such courts for such purposes and waive any and all objections to jurisdiction or venue in such courts.